If you hear a particular extension ringing, and you know that person is not able to take the call, you can take the call using the ‘Call Pickup’ feature. To do this, type: *04{ext} This will redirect the active call from the specified extension to your extension.
You can also retrieve a call from a ringing extension without specifying the extension number. To do this, type *4 followed by the send key. This will redirect the first available active call to your extension.
If you wish to “park” a call and then pick up the call from another extension, then you can park the call in a ‘Parking orbit’ and then pick up the call from another extension.
To park a call:
While on the call, dial *5. The system will read back the parking extension where call is parked.
For example *5 will place the call in the parking orbit and read to you extension 6000.
*02 will place the call in the parking orbit 2 etc.
To pick up a parked call:
Dial the parked number from any extension.
For example dial 6000 to pick up any calls parked in parking orbit 6000.
To leave a message in a Voicemail box of a particular Extension:
Dial *12{ext}
For example, dialing *121000, will leave a voicemail message in the voicemail box of extension 1000.
To change status for a particular extension:
Dial *91 to set the extension to Available status
Dial *93 to set the extension to Do Not Disturb mode
To log in or log out of the calling queues:
Dial *7{ext} to log in or out of calling queues
For example, to log in or out of queue 6400, dial *76400
The intercom feature allows you to make an announcement to another extension without requiring the other party to pick up the handset. The message will be played via the other phone’s speaker. The audio is two way, and the called party can respond immediately without picking up the handset. To call a user via the intercom function:
Prefix the extension you wish to call with *6, followed by the extension. For example to make an intercom call to extension 1000 you should dial:
*61000